Managing Conflict in a Team Environment
To increase team performance, managers must lay the foundation for dealing with and working through conflict. Knowledge about causes of conflict, types of difficult people and strategies for preventing and managing conflict are essential to the success of every manager.This presentation will motivate managers to set goals and define actions for developing and enhancing their current conflict management abilities. It will lay the groundwork for participants to acknowledge the impact that conflict can have on their job performance and the positive effect that learning to manage organizational conflict will have on the success of an organization.
· Identify causes of organizational conflict
· Identify difficult people
· Take ownership of conflict management
· Enhance conflict management skills
Recertification Credit = 1 hr general